Refund Policy

UMBR Media's Refund Policy:

Last Updated: 07/24/2024

Thank you for choosing UMBR Media for your production needs. Our goal is to provide high-quality services tailored to meet your unique requirements. As a production company, we understand the importance of delivering exceptional results and strive to exceed your expectations.

1. Scope of Refund Policy:

This Refund Policy applies to all services provided by UMBR Media, including but not limited to video production, film production, photography, event coverage, and any other related services. As we exclusively offer services and not physical goods, this policy outlines our approach to refunds.

2. Refund Exclusion:

UMBR Media does not provide refunds for any services rendered. Once a project has been initiated, and work has commenced, we do not entertain requests for refunds, regardless of the circumstances.

3. Commitment to Quality:

We are committed to delivering high-quality services and ensuring that our clients are satisfied with the final results. If you have concerns or issues with our services, we encourage you to communicate with us promptly. Our team is dedicated to addressing any concerns and finding satisfactory resolutions.

4. Modifications and Revisions:

In the event that you are dissatisfied with the initial deliverables, we offer a reasonable number of revisions as part of our commitment to client satisfaction. These revisions are subject to the terms outlined in your service agreement or project contract. Additional or substantial revisions will be subject to additional charges.

5. Payment and Cancellation Policy:

Once a project has been initiated and work has commenced, full payment is required, and no exceptions will be made. Cancellation of services after the commencement of the project will not be eligible for a refund. However, if a cancellation is requested before the start of the project or within a specified grace period outlined in the service agreement, UMBR Media may, at its discretion, consider a partial refund. All cancellation requests must be submitted in writing and are subject to a thorough review process. We appreciate your understanding of this policy, which enables us to maintain the high standards of service that UMBR Media is committed to providing.

6. Force Majeure:

UMBR Media is not responsible for delays or failures in performing services resulting from circumstances beyond our reasonable control, such as natural disasters, acts of terrorism, or other force majeure events. In such cases, UMBR Media will make reasonable efforts to fulfill its obligations, but no refunds will be provided.

7. Contact Information:

For any concerns, questions, or requests related to this Refund Policy, please contact our customer support team at support@umbrmedia.com.

By engaging in business with UMBR Media, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy. UMBR Media reserves the right to update or modify this policy at any time without prior notice.

Thank you for choosing UMBR Media for your production needs. We look forward to delivering exceptional services to you.

- UMBR Media

(407) 205-2702

support@umbrmedia.com